NCnet CC

ONLINE STORE TERMS AND CONDITIONS

Trading Name: NCnet
Legal Entity: NCnet CC
Registration Number: 2011/020923/23
Effective Date: 10 August 2026

1. INTRODUCTION

These Terms and Conditions govern the use of the NCnet online store and the purchase of products through the online store.

By accessing, browsing or purchasing products through the NCnet online store, you acknowledge that you have read, understood and agreed to be bound by these Terms and Conditions.

If you do not agree with these Terms and Conditions, please do not use the online store or place an order.

NCnet CC reserves the right to amend these Terms and Conditions from time to time. Any updated Terms and Conditions will be published on the online store and will apply from the date of publication, subject to applicable law.

2. DEFINITIONS

For purposes of these Terms and Conditions:

“NCnet”, “we”, “us” or “our” means NCnet CC, registration number 2011/020923/23.

“Customer”, “you” or “your” means any person who accesses the online store or purchases products from NCnet.

“Online Store” means the NCnet website, online shopping platform, mobile application or other electronic platform through which NCnet offers products for sale.

“Product” or “Products” means goods offered for sale by NCnet through the online store.

“Order” means a request submitted by a customer to purchase one or more products.

“Business Day” means a day other than a Saturday, Sunday or public holiday in the Republic of South Africa.

3. ABOUT NCNET

NCnet CC is a South African registered close corporation operating under registration number 2011/020923/23.

The following information will be made available to customers on the online store:

Full legal name: NCnet CC
Registration number: 2011/020923/23
Physical/business address: [Insert address]
Telephone number: [Insert telephone number]
Email address: [Insert email address]
Website address: [Insert website address]

This information is provided in accordance with applicable South African electronic-commerce and consumer-protection requirements.

4. USE OF THE ONLINE STORE

You agree to use the online store lawfully and responsibly.

You may not:

Use the online store for fraudulent or unlawful purposes.
Provide false, inaccurate or misleading information.
Attempt to gain unauthorised access to the online store or its systems.
Interfere with the security or operation of the online store.
Introduce malicious software, viruses or other harmful code.
Copy, reproduce, modify or commercially exploit NCnet’s website content without permission.
Use the online store in a manner that may damage the reputation or business of NCnet.

NCnet reserves the right to suspend or restrict access to the online store where there are reasonable grounds to believe that these Terms and Conditions have been breached.

5. PRODUCT INFORMATION

NCnet makes reasonable efforts to ensure that product descriptions, images, specifications, prices and other information displayed on the online store are accurate and up to date.

However, minor variations may occur, including differences in:

Colour or appearance due to screen settings.
Packaging or product presentation.
Product dimensions or specifications where manufacturers make changes.
Availability of particular models or versions.

Nothing in this clause limits any rights that a customer may have under applicable consumer-protection legislation.

6. PRODUCT PRICES

All prices displayed on the online store will be stated in South African Rand (ZAR) unless otherwise indicated.

Prices may include or exclude VAT as required by applicable law and will be clearly indicated where applicable.

NCnet reserves the right to change product prices at any time. A price change will not affect an order that has already been accepted and paid for, except where permitted by law.

NCnet will take reasonable steps to ensure that prices displayed online are accurate.

If an obvious pricing error occurs, NCnet will contact the customer before processing the order and provide the customer with the available options, subject to applicable law.

7. PLACING AN ORDER

To place an order, the customer must:

Select the desired product.
Add the product to the shopping cart.
Provide the required customer and delivery information.
Select an available payment method.
Review the order details.
Confirm the order and make payment where required.

Before submitting an order, the customer is responsible for checking that the products, quantities, delivery address and other order information are correct.

8. ACCEPTANCE OF ORDERS

Submitting an order does not necessarily mean that NCnet has accepted the order.

NCnet may accept or decline an order subject to product availability, payment verification and other legitimate operational requirements.

An order will be regarded as accepted when NCnet confirms acceptance of the order electronically or otherwise communicates acceptance to the customer.

Where NCnet is unable to fulfil an order, the customer will be notified and any payment received for the unfulfilled order will be refunded where applicable.

9. PAYMENT

Payment may be made using the payment methods displayed on the online store.

NCnet may use third-party payment service providers to process payments.

Customers agree to provide accurate and valid payment information.

NCnet does not intentionally retain complete payment-card information where payment processing is handled by a third-party payment provider.

An order will generally only be processed once payment has been successfully authorised or otherwise confirmed.

10. DELIVERY

NCnet will deliver products to the delivery address provided by the customer during checkout.

Delivery charges, estimated delivery periods and available delivery areas will be displayed on the online store or otherwise communicated to the customer before the order is finalised.

Delivery times may vary depending on:

Product availability.
Delivery location.
Courier availability.
Public holidays.
Weather or other circumstances beyond NCnet’s reasonable control.

NCnet will take reasonable steps to meet the estimated delivery period.

Where a specific delivery date has been agreed, NCnet will endeavour to deliver on that date.

The customer is responsible for providing an accurate and complete delivery address and ensuring that someone is available to receive the order where required.

11. RISK AND DELIVERY

Where applicable, NCnet will remain responsible for the goods until the customer has accepted delivery, subject to applicable law.

Customers should inspect delivered products within a reasonable period and notify NCnet promptly of any visible damage, missing items or incorrect products.

12. RETURNS, EXCHANGES AND REFUNDS

Returns, exchanges and refunds are governed by NCnet’s Returns & Refund Policy, which forms part of these Terms and Conditions.

Nothing in the Returns & Refund Policy or these Terms and Conditions is intended to remove or limit any mandatory rights available to consumers under South African law.

Where a product is defective, unsafe, unsuitable or otherwise fails to comply with applicable legal requirements, the customer may have statutory rights to a repair, replacement or refund.

13. ONLINE PURCHASE CANCELLATION RIGHTS

Where applicable, customers may have statutory cancellation rights in respect of electronic or direct-marketing transactions.

NCnet will comply with applicable cancellation and cooling-off requirements under South African law.

Any statutory right to cancel, return or obtain a refund will not be excluded by these Terms and Conditions.

14. WARRANTIES AND DEFECTIVE PRODUCTS

NCnet will honour applicable manufacturer warranties and statutory consumer rights.

Where a product is defective or does not meet applicable legal standards, the customer should contact NCnet as soon as reasonably possible and provide the relevant order or proof-of-purchase information.

NCnet may require reasonable information, photographs or other evidence to assess the reported defect.

Nothing in these Terms and Conditions limits rights that cannot lawfully be excluded under the Consumer Protection Act.

15. INTELLECTUAL PROPERTY

All intellectual property appearing on or forming part of the NCnet online store, including:

Logos;
Trademarks;
Business names;
Product descriptions;
Photographs;
Graphics;
Website design;
Text;
Software; and
Other original content

belongs to NCnet or its respective licensors, unless otherwise stated.

No content may be reproduced, distributed, modified or commercially exploited without the prior written consent of the relevant rights holder, except where permitted by law.

16. CUSTOMER ACCOUNTS

Where the online store provides customer-account functionality, customers are responsible for maintaining the confidentiality of their login credentials.

Customers must notify NCnet if they suspect that their account has been accessed without authorisation.

NCnet may suspend or terminate an account where there is reasonable evidence of fraud, misuse, security risks or violation of these Terms and Conditions.

17. PERSONAL INFORMATION AND PRIVACY

NCnet will process customer personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

Personal information may be collected and processed for purposes including:

Processing orders.
Processing payments.
Delivering products.
Communicating with customers.
Providing customer support.
Processing returns and refunds.
Preventing fraud and abuse.
Meeting legal and regulatory obligations.
Improving NCnet’s products and services.

NCnet will not use customer information for purposes that are unlawful or inconsistent with applicable privacy legislation.

Further information will be provided in NCnet’s Privacy Policy.

18. ELECTRONIC COMMUNICATIONS

When you use the NCnet online store or communicate with NCnet electronically, you consent to receiving electronic communications relating to your orders, account, transactions and customer-service enquiries.

Where required by law, NCnet will obtain the appropriate consent before sending direct marketing communications.

Electronic records and communications may be retained by NCnet in accordance with applicable law.

19. WEBSITE AVAILABILITY

NCnet will take reasonable steps to keep the online store available and operational.

However, NCnet does not guarantee that the online store will always be available, uninterrupted or free from errors.

The online store may occasionally be unavailable because of:

Maintenance.
Technical failures.
Internet or telecommunications disruptions.
Cybersecurity incidents.
Third-party service interruptions.
Circumstances beyond NCnet’s reasonable control.

20. THIRD-PARTY SERVICES

NCnet may use third-party service providers, including payment processors, courier companies, hosting providers and technology providers.

Where third-party services are used to fulfil an order or provide functionality, the relevant third party may have its own terms and conditions.

NCnet will remain responsible for its obligations to customers to the extent required by applicable law.

21. LIMITATION OF LIABILITY

To the maximum extent permitted by law, NCnet will not be liable for indirect, incidental or consequential loss arising from the use of the online store.

However, nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.

Nothing in these Terms and Conditions limits a customer’s rights under the Consumer Protection Act, the Electronic Communications and Transactions Act, the Protection of Personal Information Act or any other applicable legislation.

22. FORCE MAJEURE

NCnet will not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control.

Such circumstances may include, but are not limited to:

Natural disasters.
Fire or flooding.
Power failures.
Internet or telecommunications failures.
Strikes or industrial action.
Government restrictions.
Civil unrest.
Epidemics or pandemics.
Transport or courier disruptions.
Cybersecurity incidents.
Acts of war or terrorism.

NCnet will take reasonable steps to minimise the effect of such circumstances.

23. CUSTOMER COMPLAINTS

Customers who have a complaint should first contact NCnet using the customer-service details published on the online store.

A complaint should include:

Customer’s name.
Order number.
Contact details.
Description of the complaint.
Relevant supporting documents or photographs.

NCnet will make reasonable efforts to investigate and resolve complaints promptly.

24. FRAUD AND SUSPICIOUS TRANSACTIONS

NCnet reserves the right to verify transactions and take reasonable measures to prevent fraud.

Where a transaction appears fraudulent or unauthorised, NCnet may delay, suspend or cancel the transaction and contact the customer or relevant payment provider for verification, subject to applicable law.

25. REVIEWS AND CUSTOMER CONTENT

Where the online store allows customers to submit reviews, comments, photographs or other content, customers must ensure that their submissions:

Are truthful and based on their genuine experience.
Do not contain unlawful, defamatory, threatening or abusive material.
Do not infringe another person’s intellectual-property or privacy rights.
Do not contain malicious software or harmful material.

NCnet may remove content that violates these requirements or applicable law.

26. LINKS TO THIRD-PARTY WEBSITES

The online store may contain links to third-party websites.

NCnet is not responsible for the content, security, availability or privacy practices of third-party websites.

Customers access third-party websites at their own risk and should review the applicable terms and privacy policies.

27. CHANGES TO PRODUCTS AND SERVICES

NCnet may update, modify, discontinue or replace products and services offered through the online store.

Such changes will not affect an order that has already been accepted except where permitted by law.

28. CHANGES TO THESE TERMS

NCnet may update these Terms and Conditions from time to time.

The latest version will be published on the online store.

Where an amendment materially affects an existing customer agreement, NCnet will comply with any applicable legal requirements concerning notice and consent.

29. GOVERNING LAW

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any dispute arising from the use of the online store or a transaction with NCnet will be dealt with in accordance with applicable South African law and the appropriate dispute-resolution procedures.

Nothing in these Terms and Conditions prevents a consumer from exercising any statutory rights or remedies available under South African law.

30. SEVERABILITY

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be severed or modified to the extent necessary, and the remaining provisions will continue to apply.

31. ENTIRE AGREEMENT

These Terms and Conditions, together with the NCnet Returns & Refund Policy, Privacy Policy and any other policies expressly incorporated into the online store, constitute the terms governing the customer’s use of the online store and purchase of products from NCnet, subject to applicable law.

32. CONTACT DETAILS

NCnet CC

Registration Number: 2011/020923/23

Trading Name: NCnet

Physical Address: 570 Oliva Tambo Street, Vleifontein, Munzhedzi, 0948

Postal Address: 570 Oliva Tambo Street, Vleifontein, Munzhedzi, 0948

Telephone: 0793511032

Email: sales@ncnetgroup.co.za

Website: www.ncnetgroup.co.za

Customer Support Hours: 8:30 to 17:00

Effective Date: 10 August 2026

Last Updated: 10 August 2026